Shipping policy

Effective Date: June 5, 2026

At Prithvi Organic, we are committed to delivering our products safely and on time. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after your order is confirmed.

  • Orders are processed only on business days (Monday to Saturday), excluding weekends and public holidays.

  • During festivals, promotional events, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you via email or phone.

2. Shipping Charges & Delivery Time

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Free Shipping

We offer Free Standard Shipping on all orders above ₹999 across India.

Estimated Delivery Time

Once your order has been shipped, delivery generally takes 3–7 business days, depending on your location and the courier partner.

Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Courier service delays

  • High-demand festive seasons

3. Shipment Confirmation & Order Tracking

Once your order is dispatched, you will receive a Shipment Confirmation Email containing your tracking number.

Your tracking information usually becomes active within 24 hours after dispatch. You can track your shipment through the courier partner's tracking page or from the tracking section on prithviorganic.com.

4. Shipping Locations

Domestic Shipping

We currently deliver to all serviceable locations across India.

International Shipping

At this time, Prithvi Organic does not offer international shipping.

5. Customs, Duties & Taxes

Since we currently ship only within India, customs duties are not applicable.

If we begin offering international shipping in the future, any customs duties, import taxes, or additional charges imposed by the destination country will be the responsibility of the customer.

6. Incorrect or Incomplete Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order.

Prithvi Organic cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

If an order is returned to us due to an incorrect address:

  • Additional shipping charges may apply for re-shipment.

  • If you choose to cancel the order instead of having it resent, the original shipping charges (if any) are non-refundable.

7. Damaged, Missing or Lost Shipments

Every order is carefully packed to ensure it reaches you in excellent condition.

If your package arrives damaged:

  • Please notify us within 48 hours of delivery.

  • Share clear photographs of the damaged package and product.

  • Retain the original packaging until your request has been reviewed.

If your tracking status shows Delivered but you have not received the package:

  • Check with your family members, neighbors, or building security.

  • Contact your local courier office.

  • If you still cannot locate your package, please contact us and we will assist you in coordinating with the courier partner.

For product replacement or refund eligibility, please refer to our Refund & Return Policy.

8. Contact Us

If you have any questions regarding shipping or your order, we'd be happy to help.

Email: support@prithviorganic.com

Contact Page: prithviorganic.com/pages/contact

Phone: +91 95123 79050

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)