Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at prithviorganic.sup@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at prithviorganic.sup@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prithviorganic.sup@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at prithviorganic.sup@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at prithviorganic.sup@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prithviorganic.sup@gmail.com.

Refund & Return Policy

Effective Date: July 23, 2026

At Prithvi Organic, we are committed to delivering high-quality natural and organic food products. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The product must be unused and unopened.

  • The original seal must be intact.

  • The product must be in its original packaging with all labels attached.

  • You must provide your order confirmation or proof of purchase.

For food safety and hygiene reasons, opened or used food products cannot be returned unless they arrived damaged or defective.

2. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • A package that appears to have been tampered with during transit

please contact us within 48 hours of delivery.

Email us at support@prithviorganic.com with:

  • Your Order Number

  • A brief description of the issue

  • Clear photographs of:

    • The product

    • The outer packaging

    • The shipping label

    • The damaged or defective area (if applicable)

After verification, we will arrange either:

  • A replacement, or

  • A full refund

at no additional cost to you.

3. Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns of:

  • Opened or used food products

  • Products with broken or missing seals

  • Products damaged due to improper storage or handling after delivery

  • Gift cards or promotional vouchers

This restriction does not apply if the product was delivered damaged, defective, or incorrect.

4. How to Request a Return

To initiate a return, please contact our customer support team before sending any product back.

Email: support@prithviorganic.com

Phone: +91 95123 79050

Contact Page: https://prithviorganic.com/pages/contact

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

5. Return Shipping

If your return is approved because:

  • You received the wrong product,

  • The product was damaged during shipping, or

  • The product is defective,

Prithvi Organic will cover the return shipping cost.

For returns requested for any other reason under our 30-day return policy, the customer is responsible for the return shipping charges unless otherwise agreed by our support team.

6. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method.

Refunds are typically completed within 2–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

For Cash on Delivery (COD) orders, our support team will contact you to arrange the refund using an appropriate method.

7. Exchanges

If you would like to exchange a product, please contact our customer support team within 30 days of delivery.

The product must be unopened, unused, and in its original packaging.

If the requested replacement product is available, we will process the exchange after receiving and inspecting the returned item.

8. Order Cancellation

Orders may be cancelled before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled. However, after delivery, you may request a return under this Return Policy if the product meets the eligibility requirements.

Refunds for cancelled orders are generally processed within 2–7 business days.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

Prithvi Organic

Email: support@prithviorganic.com

Phone: +91 95123 79050

Website: https://prithviorganic.com

Contact Page: https://prithviorganic.com/pages/contact

Business Address:

707, 7th Floor, Sri Shanti Heights,
Opposite Top 3 Cinema,
B.A.D.A. Vikash Path,
Bhavnagar, Gujarat 364002, India

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

Thank you for choosing Prithvi Organic. We appreciate your trust and are committed to providing quality products and excellent customer service.