Privacy policy

Effective Date: June 5, 2026

At Prithvi Organic, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit prithviorganic.com, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we may collect the following information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • City, State, Postal Code

  • Payment-related information (processed securely through our payment partners—we do not store your card details)

Order Information

We collect information relating to your purchases, including:

  • Products ordered

  • Order history

  • Transaction details

  • Delivery preferences

Device & Usage Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral website

  • Date and time of your visit

This information helps us improve our website performance and user experience.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Analyze visitor behaviour

  • Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify payments and prevent fraud

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to your enquiries

  • Improve our products and website

  • Analyze website performance

  • Comply with legal obligations

  • Send promotional emails, newsletters, or special offers (only where permitted by law or with your consent)

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties when necessary to operate our business, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Government authorities when legally required

These service providers are permitted to use your information only for the services they perform on our behalf.

4. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Maintain business records

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce our agreements

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Withdraw consent for marketing communications

  • Request information regarding how your personal data is processed

To exercise these rights, please contact us using the details provided below.

7. Third-Party Services

Our website may include links to third-party websites, payment gateways, or social media platforms.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

8. Children's Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any changes will be posted on this page with the updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@prithviorganic.com

Website: prithviorganic.com

Address:
707, Shanti Heights,
Opposite D-Mart,
Near Top-3 Circle,
Bhavnagar – 364002,
Gujarat, India

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)